Shipping & Delivery
Items purchased from our store will be shipped the following day in the vast majority of cases. On occasion, due to late purchases or delayed payment notifications, they will be shipped a day later.
All UK postage and packaging is free.
All non-UK shipping is charged at the usual rates for standard International Shipping and includes packaging.
Downloadable products will be available immediately following successful purchase and are stored under 'my account' in an area called 'my downloadable products'.
Privacy & Security
Returns & Replacements
We are happy to offer a returns or replacement service under the following conditions;
- You return the item to us undamaged and in resaleable condition.
- The item is not a digital product (all our digital products are DRM-free).
- We reserve the right to offer a refund in cases where remaining stock of a replacement item is low or out of stock.
- We are happy to look at individual cases that fall outside the above conditions on a case by case basis.
Orders can be made through our online store.
For digital products, they will be availble immediately via your account under 'my downloadable products'. Non-digital items will be shipped within 48 hours.
If you would like to bulk order our products for your bookshop then please send us an email to setup a wholesale account with us.
Payment, Pricing & Promotions
We occasionally offer discount codes for our online store. These may be issued for specific titles, bulk purchases or for the purpose of giving out free prizes.
Certain retailers can also apply for a discount when buying in bulk.
You can view your order history from your account page.
Updating Account Information
You may update your account information at any time. We want your account to be a place where you store all your digital FBP products. Please consider it your own area within our publishing family.