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Customer Service

  • Shipping & Delivery

    Items purchased from our store will be shipped the following day in the vast majority of cases. On occasion, due to late purchases or delayed payment notifications, they will be shipped a day later.

    All UK postage and packaging is free. 
    All non-UK shipping is charged at the usual rates for standard International Shipping and includes packaging.

    Downloadable products will be available immediately following successful purchase and are stored under 'my account' in an area called 'my downloadable products'.

  • Privacy & Security

    We take your privacy very seriously and will never sell or give your details to a third party for any reason other than to confirm purchases or verify shipping addresses. We cannot guarantee the same of third party websites that you can access through our website but any information we keep is held in the strictest confidence at all times and is never shared with our partners for marketing or promotional purposes. Our full privacy policy is available on request.

  • Returns & Replacements

    We are happy to offer a returns or replacement service under the following conditions;

    • You return the item to us undamaged and in resaleable condition.
    • The item is not a digital product (all our digital products are DRM-free).
    • We reserve the right to offer a refund in cases where remaining stock of a replacement item is low or out of stock.
    • We are happy to look at individual cases that fall outside the above conditions on a case by case basis.
  • Ordering

    Orders can be made through our online store.
    For digital products, they will be availble immediately via your account under 'my downloadable products'. Non-digital items will be shipped within 48 hours.
    If you would like to bulk order our products for your bookshop then please send us an email to setup a wholesale account with us. 

  • Payment, Pricing & Promotions

    We occasionally offer discount codes for our online store. These may be issued for specific titles, bulk purchases or for the purpose of giving out free prizes.
    Certain retailers can also apply for a discount when buying in bulk. 

  • Viewing Orders

    You can view your order history from your account page. 

  • Updating Account Information

    You may update your account information at any time. We want your account to be a place where you store all your digital FBP products. Please consider it your own area within our publishing family.

 

Click to read about how we protect our authors' work or press onwards to check out our FAQs